Refund Policy

This policy explains the process of returns, exchanges and refunds for goods and/or services purchased through this online store operated by Ninja Nyan CosProps

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. Please email to let us know that you will be returning the product.

Services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. Costume commission, sewing lesson). Unless stated otherwise in the agreed contract made upon commencement of service. 

Changed your mind

If you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

Returning faulty items

If the item you purchased was faulty, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem or may be able to replace or exchange it for another product of same value.

What happens next?

Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within 15 days.

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

Gift Cards and sale items

If an item was purchased with a discount voucher/ gift card, then we will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was in a sale then it will not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.